FAQ

How long does it take before my order ships?

Please allow 3-5 business days for fulfillment and processing once you receive the confirmation email. Orders are normally shipped Monday-Friday.

I’m not sure what size will fit me. Do you have a size chart? 

Yes! See our Size Chart.

I ordered the wrong item/size. How can I change this?

We allow returns and exchanges within 30 days of the date you placed your order. Email us as soon as possible at staff@prevailprojects.com.

I accidentally entered the wrong address when I put in my order, how can I fix it?

Send us an email to staff@prevailprojects.com with your request as soon as possible. The order will be shipped with the information we received and we cannot be responsible once it is shipped.

Can I cancel my order?

Only very rarely will we cancel an order once it is placed. Send us an email at staff@prevailprojects.com and let us know. We'll try to work with you.

Do you have brand ambassadors?

We do, kind of. We have affiliates. If you like our stuff and you're interested in applying for our affiliate team, send us an email at staff@prevailprojects.com. Include your social media handles and why you want to be an affiliate.

I'm a retailer/distributor, how can I carry your products?

We're always looking to grow. Send us an email with details at staff@prevailprojects.com.

For any other questions/issues, please email us at staff@prevailprojects.com.