Order Status & Shipping

Product Order Status

We want to make sure you get your order as quickly as possible. When ordering, please make sure you select the correct size and color since we may begin processing your order immediately after it is submitted online. Modifications or cancellations cannot be made once the order is in the system.

You can always check the status of your order by signing into your account using the "My Account" link in the main menu.

Tracking Your Order

A tracking number will be generated and emailed to you once your order has been fulfilled and shipped. If you have not received an email with tracking information within 7 days of your order date or, if your order contains a pre-order item, within 7 days of the pre-order's expected ship date, we recommend signing into your account using the "My Account" link in the main menu and retrieving the shipping and tracking information from there. 

If you still can not find the email or cannot find your order in your account, please email us at staff@prevailprojects.com and we can track down your order and get the tracking information for you.

Shipping Options And Transit Time

Please be aware that if you purchase 2-day Priority Mail shipping it means the order ships from our facility in 2 business days instead of the standard 4 business days. It does not mean the order will be delivered in 2 days. We do not offer any expedited delivery and we cannot refund any shipping fees once the order has shipped.

Please allow 4 business days for orders to be shipped out from our warehouse for in-stock items and 4 business days from the expected shipping date for orders containing pre-order items.

Domestic: Delivery time is outside of our control and could be anywhere from 7-14 business days depending on the destination.

International: Delivery time is anywhere between 2-6 weeks depending on the destination and customs conditions, this include FPO/APO addresses as well. USPS shipping provides a limited tracking function. Please know that your order is considered fulfilled and expected to be delivered once it has left our facility.

For inquiries beyond that, you will need to contact your countries international mail provider to determine where the package is once it has shipped, we have no way of tracking the item for you and consider the purchase complete once it leaves our facility.

Note: Please also be aware that international customers are responsible for paying customs fees upon pick up in destination country, as well as any shipping costs (which are paid on the website at time of purchase). These are separate fees and the customer is responsible for paying them, we have to ship all packages in accordance with USPS guidelines.

Weight Restrictions with Free Shipping Option

Some orders will qualify for our domestic free shipping promotions, but we reserve the right to cancel any orders which would incur an abnormal shipping cost burden on our end. For these orders we will reach out and offer to fulfill the order with appropriate shipping charges.

Returned to Sender

If your package is unable to be delivered for any reason and is returned to our facility, we will issue you a refund for the price of the contents when we receive the package. Shipping and handling charges will not be refunded for these orders. Customers ordering from our website have the responsibility to ensure their shipping information is correct prior to checkout and ensure their packages are delivered to a secure mailbox or location. We are not responsible for items lost or stolen once they have been delivered.